Conceptual training will be provided on:
- Verbal and nonverbal communication;
- Managing and de-escalating conflict by converting/diverting aggressive behavior;
- Building an environment focused on comfort rather than on control;
- Taking into account the high prevalence of traumatic experiences in individuals who receive services for developmental, behavioral and mental health needs.
Physical techniques will also be taught by including the effective use of protective equipment to keep both the caregiver and client safe.
For more information or to register, please contact email@example.com.