Culture Change

Ukeru®’s approach was developed and used successfully by our parent organization, Grafton Integrated Health Network. Learn more about Grafton’s journy to create a culture of comfort vs. control in this video:

Fully implemented, Ukeru’s approach enables facilities to engage in a new way of thinking about organizational culture and dynamics, allowing them to provide the highest quality of service possible. Principles include:

Leadership: Leaders create a vision, set the tone for the organization, chart an achievable course, and persevere.

Communications:  A successful strategic communications plan is essential to keeping staff well informed and engaged.

Training: Employing a broad framework of overall performance management, which incorporates assessment and training, as well as platforms for observation and establishing performance expectations and goals.

Measurement: We develop and use clear performance metrics to demonstrate success to all internal and external stakeholders.

Debriefing: The goal of a debriefing session is to examine what happened and why, to share feelings and perceptions about an incident, and to determine what can be done differently in the future.

Alternative Solutions: Finding alternatives to the use of restraint in a crisis situation is no easy task. Developed by a team of behavioral health care providers, Ukeru’s approach is time tested and proven effective in addressing even the most challenging of behaviors.

Therapeutic Treatment Planning:  Ukeru’s approach to treatment planning asks teams to:

  • Assess a consumer’s strengths, needs, abilities, and preferences
  • Develop strength-based strategies that promote personal /academic growth and provide for safety and security
  • Train staff to implement the strategies and document activities;
  • Monitor consistent implementation and progress; and,
  • Modify based on progress and/or changing preferences and outcomes.  


To help organizations transition to this approach, Ukeru begins with an onsite collaborative assessment against the areas outlined above. Guiding documents are then shared with your team, and will delineate the core components of our system. The assessment is a consultative process, not a regulatory one and we encourage honest dialogue and sharing, driving best practice development and innovation.

At the conclusion of the assessment, Ukeru provides a full report detailing of your organization’s strategic strengths, threats and opportunities for improvement. Together, we will then create specific goals, and the data elements needed to assess progress towards these goals. This document serves as a roadmap for change, with clear and specific targets, and the ability to assess and react to challenges to continuous improvement.

Once we have agreed on the goals, our staff can provide training in each of the core areas noted above. You will be given access to our exclusive tools and processes, and we will provide in-person team training. At the end of this process your team will be fully prepared to implement this approach throughout your organization.

“It has helped managers build a rapport with the staff so that when we are working as teams we can best meet the needs of clients. We practice empathy and effective listening and gather more information about each other’s past traumatic experiences. At the end of training, we know each other’s triggers; how to work effectively; and what each team member’s strengths and weaknesses are.” – Day School Coordinator



News & Resources